Refund policy
We want you to love what you receive. However, if something doesn’t feel right, you can request a return or exchange within 7 days of delivery.
● Returns and Exchanges are accepted only for clothing items, tote bags, and pouches, provided they are unused, unworn, unwashed, and with all original tags and packaging intact.
● Exchange orders are placed upon pick up of your return. Limited stock may lead to unavailability of your chosen product; our team will contact you for an alternative in such cases.
● In case of any damaged/ defective or missing products in your order kindly reach out to us within 48 hours of delivery with a clear opening video of the parcel. We will not be able to help you if this timeline is exceeded or if we do not receive the video.
● In the event of damaged merchandise, share images and details through the provided method. Further steps for replacement, store credit, or full refund will be communicated.
● Misprints and colour differences from website images are not considered damaged products. We only sell handcrafted products and these are all signs of authenticity.
● The company holds the authority to make the final decision in any case.
● Refunds are only made in terms of Store Credit.
● Each order is eligible for a return only once. Orders placed using Store Credit are not eligible for any Returns.
● Please note, jewellery and accessories are non-returnable and non-exchangeable.
● All return and exchange requests are subject to a ₹100 processing fee, which will be deducted from the final refund or applicable during exchange. How to Raise a Return or Exchange Request
● Contact us via email at kapasiyacollective@gmail.com with your order details.
● Mention whether it’s a return or an exchange request along with the return reason and select the item to be returned along with images in case of any defect/damages. ● Our team will confirm eligibility and arrange a pickup from your address within India.\
● Ensure all tags and labels are intact, and the product is unworn.
● If your pincode is not serviceable for reverse pickup, you may self-ship the product to our warehouse.
● Once we receive and verify the item, we’ll process the refund/exchange.
● Return or Exchange requests for orders placed using a store credit will be rejected.
Store Credit
● A store credit will be issued within 48 hours after the order is picked up. It will be provided via email.
● The store credit is valid for 365 Days.
● The credit will be for the sale amount of the returned products.
● Shipping and handling charges will not be credited back in any case.
Order Cancellation:
● In case there is an order cancellation, please do so before it is shipped.
International Orders:
We are still working hard to open our doors internationally. Please keep supporting us and we might be flying out to other countries soon. Important Notes
● The company holds the authority to make the final decision in any case.
NEED HELP? For any queries or assistance, reach out to us:
📧 Email: kapasiyacollective@gmail.com
📱 +91 7737635411
🕘 Support Hours: Monday to Saturday, 10:00 AM – 6:30 PM IST
Kindly be aware that we have partnered with a third-party courier service. While we are committed to assisting you, there are instances beyond our control. The contact information of the delivery executive is exclusively provided to the recipient, which may limit our ability to address certain issues. We appreciate your understanding in such situations